1. Limited Warranty
This Limited Warranty is valid only if you purchased the product from a ChoicceMMed America authorized Reseller.
Customers can obtain the Limited Warranty to the applicable warranty period specified for different ChoiceMMed America’s products:
The warranty period of Pulse Oximeter OxyWatch CF309, Lung Boost MD8000, MD8000B, MD8000C and iChoice Walk A10 is one year. The warranty period of Pulse Oximeter OxyWatch C2A, C18, C20, C29, C9223, CG11, CG51 is two years.
1.1 ChoiceMMed America warrants the mechanical and electronic components of this product to be free of defects in material and workmanship if used under normal operating conditions. This Limited Warranty is applicable for the warranty period from the original date of retail purchase, unless your country provides a longer statutory warranty, in which case the statutory warranty shall apply.
If the product displays any defects within the specified warranty period and that defect is not excluded under clause 4, ChoiceMMed America will either repair or replace the product using new or reconditioned product or parts. In the event that ChoiceMMed America decides to replace the entire product, this Limited Warranty shall apply to the replacement product for a new specified warranty period from the date of replacing of the original product.
1.2 When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes ChoiceMMed America’s property. Parts provided by us in fulfillment of its warranty obligation must be used in products for which warranty service is claimed.
1.3 To obtain warranty service, you must deliver the product, freight prepaid, in either its original packaging or packaging providing an equal degree of protection, to the address specified by ChoiceMMed America. In accordance with applicable law, ChcoieMMed America may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and ChoiceMMed America will not be responsible for any such damage or loss.
We ask that you please retain your purchase receipt. This is your proof of purchase and your Limited Warranty will commence from this date. If you do not retain your purchase receipt then this Limited Warranty will be void. In the unlikely event that you require to exercise this Limited Warranty, we will need you to provide a copy of this purchase receipt. Without this we will unfortunately not be able to process your request for warranty repair.
2. Online Registration
Please do remember to register your new ChoiceMMed America equipment, which can quickly be completed by visiting www.choicemmedamerica.com/register. We would ask that you read the terms and conditions of our Limited Warranty carefully. If the product purchase is registered, this will help you obtain our full warranty service at a convenient and efficient way.
3. Warranty Service; Return Authorization Number
If you are not able to solve your issue, you need to contact us to request a Return Authorization (RA) Number. All inquiries must be accompanied by a description of the problem, the RA number, and a copy of the original sales receipt.
RETURN ADDRESS: ChoiceMMed America Co. C/O Keystone Industrial Park, 2558 Pearl Buck Rd, Suite 8A, Bristol, PA 19007
3.2 No returns can be accepted without a valid RA number.
3.3 It should be noted that shipments into authorized Service Centers for warranty repair without freight prepaid cannot be accepted.
4. Warranty Limitations and Exclusions
4.1 This Limited Warranty does not cover consumable parts. These include, but are not limited to; display face, batteries, carrying case, lanyard, etc.
4.2 This Limited Warranty does not cover the product if it has been electronically or mechanically modified in any way. If the product needs to be modified or adapted in order to comply with applicable local technical or safety standards in any country which is not the country for which the product was originally developed and manufactured, this modification / adaptation shall not be considered a defect in materials or workmanship. This Limited Warranty does not cover any such modification / adaptation, regardless of whether it was carried out professionally or not. Under the terms of this Limited Warranty, ChoiceMMed America shall not be held responsible for any cost resulting from such a modification / adaptation.
4.3 This Limited Warranty covers only the product hardware. It does not cover technical assistance for hardware or software usage. In addition it does not cover any software products whether or not contained in the purchased product package. Any software is provided only in the condition and format contained with the product, unless expressly provided for in any enclosed software limited warranty.
4.4 Product damage or defects caused by the following conditions are not covered by this Limited Warranty:
4.4.1 improper handling, neglect or failure to operate the unit in compliance with the instructions given in user or service manuals
4.4.2 connection or operation of the unit in any way that does not comply with the technical or safety regulations applicable in the country where the product is used.
4.4.3 any Act of God or Nature (such accident, fire, flood, etc.) or any other condition that is beyond the control of ChoiceMMed America.
4.5 Any repair or opening of the unit carried out by unauthorized personnel (including the user) will void the Limited Warranty completely.
4.6 Products which do not meet the terms of this Limited Warranty will be repaired exclusively at the buyer's expense. ChocieMMed America or its authorized service center will inform the buyer of any such circumstance and request a written order to repair the product. In the event that the buyer fails to submit a written repair order within 6 weeks of notification, ChocieMMed America reserves the right to dispose of the product in an appropriate, environmentally friendly manner.
5. Warranty Transferability
This Limited Warranty is extended exclusively to the original buyer (customer of authorized Reseller) and is not transferable to anyone who may subsequently purchase this product. No other person (distributor, dealer, fulfiller, retailer etc.) shall be entitled to give any warranty promise on behalf of ChoiceMMed America.
6. Claim for Damage
Subject only to the operation of statutory applicable local laws, ChoiceMMed America shall have no liability to the buyer under this Limited Warranty for any consequential or indirect loss or damage of any kind. In no event shall the liability of ChoiceMMed America under this Limited Warranty exceed the invoiced value of the product.
7. Limitation of Liability
This Limited Warranty is the complete and exclusive warranty between you and ChoiceMMed America. It supersedes all other written or oral communications related to this product. ChoiceMMed America provides no other warranties for this product.
8. Other Warranty Rights and National Law
8.1 This Limited Warranty does not exclude or limit the buyer's statutory rights as a consumer in any way.
8.2 The Limited Warranty regulations mentioned herein are applicable unless they constitute an infringement of applicable statutory local laws.
8.3 This Limited Warranty does not detract from any statutory seller's obligations in regard to any lack of conformity of the product and any hidden defect.
Warranty service conditions are subject to change without notice. Please refer regularly to the latest warranty terms and conditions.